If you report a problem or discrepancy, please contact: (i) Enter your name and account number with EECU; (ii) describe the error or transaction that you are not sure about and explain why you think it is an error or what additional information you need; (iii) disclose the dollar amount of an alleged error; and (iv) for the payment of the invoice, the account number used to pay the bill, the recipient`s applicable name and account number, the date of payment, the amount of payment and the payment reference number. In general, we will provide you with the results of our investigation within 10 business days or 20 business days for international transactions, after we have heard from you. However, it can take up to 45 days or 90 days for international transactions to review your complaint or question. In this case, we can credit your account on an interim basis, so you can use the money for the time we need to complete our investigation. If you do not file your complaint or application in writing within 10 business days of an application, we reserve the right not to credit your account. If we confirm an error, we will correct your account registration within 10 business days or 20 business days for international transactions. If we find that no errors have occurred, we will send you a written statement within three business days of the end of our investigation and debit all interim amounts that will be credited to your account. You can request copies of all the documents we use in our investigation. The service will make reasonable economic efforts to search for and correct the returned payment or cancel the payment and credit your payment account.
You can receive a notification of all payments returned via the service. This agreement constitutes the parties` full understanding of the purpose of this agreement and all previous agreements, agreements and commitments on this purpose are completely nullified. Notwithstanding the above, this contract will be included in and in addition to the Deposit Account Agreement, the Electronic Money Transfer Agreement and Disclosures or the Business Electronic Fund Fund Transfers Agreement, if applicable, in all other written agreements between you and EECU. In order to comply with OFAC rules and regulations, payments are limited to U.S. reference figures (including U.S. military bases) or routing numbers of U.S. financial institutions. We may request certified copies of the decisions of your board of directors, management or other certificates or supporting documents satisfactory to us, a certificate or proof of the authority that satisfies us, and you tell us that you have authorized the authorized user to act on your behalf.