Infor Service Level Agreement

(2) If you register for the Service, Infor CRM, N.A. will provide you with a user ID and password. You may use the Services or change your information, data and content only through this user ID and password. You are solely responsible for maintaining the confidentiality of your user ID and password. You are fully responsible for all activities that take place under your user ID and password, unless the confidentiality of the password is violated by the negligence of Infor CRM, N.A. You agree to immediately notify Infor CRM, N.A. of any unauthorized use of your account or any other breach of security that you have experienced. Subject to payment of all applicable fees and subject to the terms of this Agreement, infor CRM, N.A. You have a limited, non-exclusive, non-transferable, non-licensable, revocable license in accordance with the instructions and application services provided by Infor CRM, N.A., solely for your internal use during the subscription term, as defined in Section D. You do not have the right to remotely access the functionality of the software, as expressly authorized by infor CRM, N.A. You cannot install other software components on your devices. You can choose either concurrent user licenses or Named User licenses. If you select a username license, the following conditions apply: (a) you will receive a user ID and password for each username user, and each named user may only access the service with their user ID and password; (b) the licenses granted therein are personal and specific to the designated users and no person or entity other than a designated user will access or use the service without the prior written consent of Infor CRM, N.A.; and (c) you may only modify designated users or access rights of designated users in accordance with procedures defined by infor CRM, N.A.

Subject to further agreement between the parties and after the settlement of the assistance case, PA will destroy in any form any confidential information and any copy of the confidential information, in any form whatsoever, in any form whatsoever embodied or recorded. (5) «Service(s)» means the hosting and storage of the specific edition of Infor CRM and related services that, during the registration process, are identified and made available to you through a hosted environment. . . .